Sales Policies

Upgrades

At Em, all minor upgrades for all products have always been free of charge (when downloading from this site).

Major version upgrades are free for the whole year (12 months) following any purchase (whole product or upgrade). Otherwise, upgrades are 37.5% of the original purchase price (see pricing tables).

Note that all the special discounts below are available only directly through Em Software, and not through resellers. (We can't sustain the combined discounts.)

Educational discounts

We offer a 50% discount for software products used in actual education, and not just education administration or production. Please contact us for details.

Cross-Platform and Cros-Product discounts

Em supports cross-platform and cross-product upgrades ("cross-grades") at a 50% discount. E.g., if you have the Mac OS version of Xdata and want to cross-grade it to the Windows version of Xdata, or you have Xdata on either platform and want to cross-grade it to InData on either platform, you can do so for 50% of the cost of the original product. (And you can keep using your old product, if you wish.) Contact us for details.

N-pack policies

An n pack serial number allows a single copy of the software to run on up to n systems simultaneously. All copies of an n pack must be running on one physical campus (e.g., you can't buy a 5-pack for 5 different offices or even two different offices, 2 at one and 3 at another) and must have a single technical contact.

N-pack consolidations

Em supports n pack consolidations, where you already have n copies of an Em product: if you supply us with all the appropriate current serial numbers, we'll send you an n-pack serial to replace all your individual serial numbers.

Before you consolidate your Em products, you must first mail, email or fax us us a note, listing all your old serial numbers and stating that you will no longer use them in any way.

N-pack step-ups ("Upgrade insurance")

Em supports "stepping-up" to the next level of standard n pack (5, 10, 25, 50, or 100) by paying the incremental difference between what you've already paid for your individual copies (or a smaller k pack) and the n pack price. We want to make sure you never lose money by buying the lower n pack level first and then upgrading later.

You must provide proof of purchase for the products you already own, and must first mail, email or fax us us a note, listing all your old serial numbers and stating that you will no longer use them in any way.

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