Phone/Fax Support Guidelines

If you want to use the phone or fax to contact us for support, we are likely to end up asking you to email us the details, anyway, so you might start there first. However, we're always ready and happy to talk to you on the phone during normal work hours (9 am to 5 pm EST (East coast United States time zone)).

If you do need to call, fax, or send physical media, you can contact us at the following coordinates:

Em Software, Inc.
Attn: Support
1815 Crafton Blvd.
Pittsburgh, PA 15205 USA
877 984 1010 (toll-free)
(+1) 740 284 1010 vox
(+1) 740 284 1210 fax

If you're going to fax something, be sure to include as as much evidence as you can (screenshots with invisibles showing, data snapshots in some readable format, etc.).

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